Jackpot Shanty
Crazy Winners Casino
Welcome to Crazywinners Casino. Explore our games, account options and payment information before you play.
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Slots and table games
Secrets Of The Nile
Cash Heist Museum Madness
Wild Fishing
Fire and Steel
Zeus Thunder Tower
Sin City Nights
Caishen's Arrival
Hidden Garden
Lava Gold
Santa's Bonus Bag
Freeze Squeeze
Slots
Our slots include Jackpot Shanty and Wild Fishing from Saucify, Fire and Steel from Betsoft, and The Cursed Sea from InstaNet.
Card games
Our Table Games include Ride ’em Poker. We also have a Video Poker category.
Our welcome bonus
First-deposit match
We match your first deposit with a 200% welcome bonus. A bonus equal to or greater than 200% claimed with any deposit has a maximum cashout of 10x the deposit amount.
Wagering and payout
Our free bonuses and deposit bonuses cannot be withdrawn. We deduct those bonus amounts before payout. Cashback money is also non-withdrawable, and we may deduct it from a pending withdrawal. Our bonuses carry a wagering requirement before withdrawal unless we specifically state otherwise beforehand. You are responsible for each bonus’s wagering, restricted-game and other conditions, and our promotions are valid only for the period specified in the individual offer or our communication.
After you complete or play down the required wagering, we may reduce your balance to the maximum withdrawal amount allowed and clear the surplus. If you are ineligible to withdraw, we may clear winnings and balance once wagering is met.
Removing an unplayed bonus
Before starting to play with a bonus, you can ask our support team by email, telephone call or live chat to remove it. After you wager any amount, you must play it through until the balance is zero or the wagering requirement is complete.
Free bonuses and rewards
Free chips and cashout
When we award free bonuses such as comps, free chips, converted comp points or other non-deposit bonuses, you can use them to play free of charge. Unless otherwise specified, free chips require 20X to 60X wagering. Free-bonus winnings have a maximum withdrawal of 50 Credits, equivalent to 50 $, €, £ or AUD, or 500 ZAR. We clear any surplus as non-withdrawable. You may withdraw free-bonus winnings only once during your gaming lifetime unless our casino manager specifically approves otherwise.
If you have played only free bonuses and have never deposited, winnings from your first three free bonuses can be withdrawn during the first 30 days after registration. After either three bonuses or 30 days, those free-bonus funds are non-cashable and deducted from your balance or withdrawal. If you have not added funds for 30 days or more, we treat you as a free-bonus player who cannot withdraw free-bonus winnings or cash we grant. Free-bonus withdrawal is reserved for active players.
Deposits tied to free-chip winnings
If you have never deposited and want to withdraw a free chip win, you must first make one successful minimum deposit of 15.00 $/€/£/AUD or 150 ZAR. You cannot withdraw that deposit or add it to an existing pending withdrawal. We deduct it from the withdrawal total if it is added. If you have deposited before, approval of a free-chip win withdrawal instead requires a deposit within the last 30 days. That deposit also cannot be added to a pending withdrawal, and we deduct it if added.
You cannot mix free-play and real-play balances. If you deposit while holding a free-chip balance, the playable balance you held before that deposit remains subject to free-play rules. We may refuse or withhold a bonus or winnings if a deposit is cancelled, returned or denied by a payment service or processor. Our offers exclude employees, partners, suppliers and others with a business or professional relationship with us.
Cashback and other promotions
Our cashback promotions require 1X wagering of the full cashback amount before withdrawal and limit withdrawals to 10X that amount, including cashback awarded as gifts, comps or free chips. Cashback won from a Tournament prize, Raffle prize or Special Promotion instead requires 1X wagering and has a maximum withdrawal of 2X the cashback bonus.
If you have a pending withdrawal or a balance over 100 $/€/£, you do not qualify for tournament prizes, raffle cash, cashback from an ongoing promotion or other special promotions offered by our Promotions Team. Our named promotions include 100% Cashback Insurance, Cashtravaganza - Next Day Cashback and VIP Loyalty Points.
Refer a friend
Our refer-a-friend programme requires you and your friend to consent to its terms and our general terms, including your submission of your friend’s details and their receipt of an email inviting them to sign up. The friend must be a new member. Their email address cannot be yours or one associated with a current player, and you cannot participate using the same computer or registration IP address. We require your friend’s given name, surname, email address and any other required information before we verify the submission.
Your friend must open a real-money account and deposit at least 25 $/€/£ before we supply bonuses to you both. Allow 48 hours for the bonuses to reach your real-player accounts. Our $25 referrer bonus follows a friend’s deposit of at least $25 and a few wagers. When it appears in the cashier promotions list, select Claim to add it to your account.
Account access and free play
Register and sign in
Register online for free or real-money play by entering the required information and selecting Register. We then give you a player account number. Use that number and your password to log in. If you forget your password, use the forgotten-password link on the login screen to receive a new one by email.
Try games and view activity
You may play in our free-money mode for as long as you like. In the lobby or a game, open Cashier and use set balance to choose your fun-money balance. You can view Transfer and Wagering histories in the cashier, and we send regular reports by email. If we require verification for an account, you cannot play until we receive and approve the necessary documents.
Live games
Live gaming lobby
Our Live Games include Live European Roulette, Live Baccarat and Live Dragon Tiger.
Live table games
Our Live Table Games list also includes FreshDeck American Auto Roulette.
Deposits
Methods and amounts
We accept deposits only through the options available in the cashier. Our listed methods include Visa and MasterCard credit and debit cards, web wallets, vouchers, Cashlib and Bitcoin. Our support team can help establish which methods suit your country of residence. The minimum deposit amount is 5 or 10 EUR, or the equivalent in other available currencies, depending on the method. The maximum varies from 200 EUR to 1,000 EUR by payment method.
A 3% processing fee applies to all deposits, and we reserve the right to charge 3% - 6.5% for processing Credit Card deposits. We use SSL encryption methods to secure personal and banking information during deposits and withdrawals.
Payment ownership and verification
Deposits must use a bank account, card, wallet or other payment method registered in your own name, with the same first and last name as your casino account. If our checks at withdrawal find a mismatch, we cancel withdrawal requests and close the account. Winnings may also be voided, the original deposit may be refunded to its originating account, and existing balances may be confiscated under our account-violation rules.
We may request verification documents before deposits or withdrawals and for fraud prevention, including clear photo identification, proof of address, card copies and purchase declarations. We may report possible criminal or suspicious activity to the appropriate authority. If you deposit or withdraw using an E-Wallet such as MoneyBookers, Neteller or EcoCard, we may also request copies of other transactions showing that wallet in use.
Crypto deposits and transaction rules
For a cryptocurrency deposit, you must ensure your token or coin arrives and is confirmed on the blockchain at the designated wallet address. If the deposit is subsequently voided or reversed, we treat it as fraudulent activity and void your previous, ongoing and future withdrawal requests. We may separately refund a transaction following risk assessments, removing the equivalent credit from your account when we refund the deposit.
You are responsible for fees, taxes and transfer costs connected with our services and for sums due to us. Completing a transaction constitutes agreement to our Terms and Conditions and Privacy Policy.
Deposit refunds
Our deposit refund option is conditional and has a window within 24 hours of the original deposit. Compliance must be completed and approved. A game malfunction requires a screenshot, inability to play credits requires an unplayed balance, and a wrong charge requires a statement. Refund processing fees, stated in your currency, are Paper Check 55.00, SEPA wire 20.00 and SWIFT wire 75.00.
We cannot facilitate a refund for a cryptocurrency deposit under $25 because transaction fees exceed the minimum refund threshold. Instead, we credit the amount to your balance as a deposit subject to our deposit terms. If a refund has not arrived, recheck your bank account, contact your card company about posting time and contact us if it remains unreceived.
Withdrawals
Wagering and session limits
You must complete any wagering requirement attached to your balance before requesting a withdrawal or risk denial. All deposits must be wagered at least 1X before approval, and promotional deposits remain subject to that promotion’s terms and wagering requirement.
Deposits of 249 USD, euros, GBP or AUS or less have a maximum withdrawal of 10X the deposit for that specific play session, with other currencies pegged to USD. After approval, we apply the cap and clear surplus as non-withdrawable. We may deduct non-withdrawable deposit bonuses used in that session from its pending withdrawal.
Verification documents
To approve a pending withdrawal, we require verification documents, including the front and back of an ID or passport, a recent utility bill matching your account name and address, the front and back of each card used to deposit with all numbers except the first four and last four covered, and a signed CAF Card Authorization Form. If you used an alternative payment method such as Neteller or Skrill, you need only the listed ID or passport and utility-bill documents.
Withdrawal approval depends on all our stated conditions and verification of the documents and information you are responsible for sending. If you fail to comply or provide them within 30 days of your request, we cancel the withdrawal.
Approval and processing
You can submit a withdrawal request at any time. After our Finance department reviews and approves your documents, we add you to the next available payment cycle. Approval may take up to 18 working days from successful completion of authorisation and also requires Fraud department authorisation. Wire transfer or BTC processing may take up to 18 business days depending on the method. Crypto withdrawals may be faster, but require a prior crypto deposit.
We generally do not charge fees on withdrawals ourselves, and payment-processor transfer fees of 10-40 $/€/£ for Wire, Neteller, Direct-to-Card and other withdrawals depend on location and method and are your responsibility, with bank-wire or check payments also potentially carrying a fee.
Withdrawal amounts and open requests
Our minimum withdrawal is 50 €/$/£/AUD or 500 ZAR. Unless otherwise stated, we place no upper limit on cashable winnings but limit withdrawals to 10,000 credits per month and 1,500 credits per withdrawal, equivalent to 1,500 USD per request. We pay amounts above the monthly threshold in instalments until paid in full. That monthly threshold does not apply to progressive jackpots, but the per-request limit does. We leave amounts above a single-request limit in your account until you can make another request after the first is approved.
You may cancel a request while it is in progress, including a progressive-jackpot request. An unprocessed withdrawal shown as reversible in the cashier can be reversed so you can continue playing with those credits. Funds remaining when we close an account, including pending withdrawals, cannot be withdrawn.
Responsible gambling
Set a limit
You can set your own deposit amount limit. Following a written request to our support team, we set a self-limit on your account. Choose daily, weekly and monthly limits with regard to how often and how long you play and an amount you can accept losing.
Take a break or close your account
At any time, you can contact our support team to request a break for a maximum of six weeks. During that break, we limit access to your account and to new accounts you attempt to open. You can also request membership cancellation through our self-exclusion programme. We block the account shortly after receiving that request, or you can ask support at any time for complete account closure.
Spending and further help
We treat gambling as entertainment, not income. Keep money needed for everyday necessities out of play, do not chase losses, and check what you spend. Winning is not guaranteed. We remove members from our email list upon written request. For further help, we list Gamblers Anonymous, Gambling Therapy and Global Gambling Guidance Group.
Licensing and account conditions
Licensing and eligibility
We operate under the licensing jurisdiction of the Government of Curacao, and our casino is owned and operated by an incorporated corporation organised, licensed and regulated by that government to operate an online casino. Our governing terms restrict play to adults 25 years of age or older, subject to changes required by local national law. You are responsible for checking your country’s minimum age, and we may require age verification at any time. Before signing up, you are responsible for ensuring our services can legally be offered in your jurisdiction and that your play follows local rules. Wagering is voluntary gambling with a risk of losing money.
Account use and inactivity
Only the registered person may use an account. Accounts cannot be transferred, and sharing may lead to termination and forfeiture of winnings. Multiple accounts per household, device, IP address or affiliated sister casino under the same management violate our rules and may lead to termination, confiscation of winnings and balances, and denial of services and offers. Keep your access details confidential. We never ask for your password by email or phone.
If you do not log in or do not make a bet or wager for 120 days or more, we are entitled to your balance and it is forfeited. We consider a later withdrawal request case by case but retain the right to apply the four-month rule.
Contact our team
Chat, phone and email
We provide 24/7 support by phone, chat or email. Our live-chat button connects you immediately with our support team, although offered services, including support, may be temporarily unavailable or changed. Our international telephone number is (+1) 718 732 0154. You can also reach customer support by email.
Documents and written enquiries
For verification, we recommend sending clear digital pictures of your documents to support with your name and username. Our finance team handles financial issues. Submit other technical faults in writing with a screenshot. Complaints and disputes must reach us in writing within five days of the event, or we may decline to address them. We consider extenuating circumstances case by case while retaining the five-day rule.